F.A.Q

Racine Theatre Guild Frequently Asked Questions

What are RTG's COVID-19 protocols and policies?

For details on our COVID-19 update, please visit https://racinetheatre.org/covid-19-update/. Call (262) 633-4218 with any questions.

Can I reserve over the phone?

Yes, you can reserve tickets and pay with a credit card. Give us a call at (262) 633-4218.

Can I pay at the door?

Yes, you may purchase tickets at the door 90 minutes prior to the performance through intermission. However, you may not reserve tickets in advance and pay for them at the door.

What if I buy a ticket and then have a conflict and cannot attend?

We have a liberal exchange policy. As long as you call the Box Office at (262) 633-4218 to release your seat prior to the performance, we can exchange your ticket for a performance of the same show. If that proves impossible, you can make a tax deductible donation of the the cost of the ticket back to the theatre.

What if there is bad weather on the day of a performance?

The Racine Theatre Guild does NOT cancel or reschedule performances due to inclement weather. Patrons are urged to make every effort to attend the performance for which they hold tickets. Should this prove impossible, call the Box Office at (262) 633-4218 before the performance to make alternate arrangements. Requests made after a performance has taken place will not be granted.

What are the age requirements for ticket discounts?

Students are 21 and under, whether or not the individual is a student. Seniors are 62 and above.

Are group discounts available?

Yes! Group rates begin at a quantity of 12. The larger the group the greater the discount! Our Group Sales department can help you customize your visit to make the most of your entertainment experience. Contact the Box Office at (262) 633-4218 for in-depth details on group pricing or visit the “Groups” page.

I blocked tickets online, and now I can’t get back to them. What happened?

If you block tickets and then leave that page to check the seating chart on our website, you will not be able to get back to those seats. They will be blocked for 20 minutes. Next time, view the seating chart without getting out of the program, by clicking where it says, “Full View Map.”

Can I order season tickets or purchase flex passes online?

No, but you can print the order forms from our website to fill out and return to RTG by mail, fax or email scan.

What are flex passes?

Coupons that you exchange for tickets to RTG mainstage plays and musicals or Racine Children’s Theatre shows. There are no restrictions on their use, so you may redeem them all at one performance, use them one at a time, or share with friends. Purchasers of flex passes are considered season ticket holders and are entitled to discounts on additional tickets purchased throughout the season. For more information, visit our subscription page or call (262) 633-4218.

Are there different prices for different seating areas in the auditorium?

No, all seats are equal. There are different prices, however, depending on performance time, play vs. musical, age of ticket holder, and for subscribers and groups.

Which are the best seats?

With our thrust stage and five seating sections, there are no bad seats in the house. Plus, no obstructions! We recommend trying a few different areas to find what works best for you. Check out our seating chart for a sneak peek!

Can I reserve a headset for the hearing enhancement system?

We do not take advance reservations for these. When you arrive, simply go to the concession stand and sign out a unit free of charge.

What are your hours?

The Box Office is open Monday – Friday from 12 to 6 p.m. and 90 minutes prior to each performance through intermission.

Do you sell food and beverages?

Yes, concessions are sold in the lobby before curtain and during intermission. We offer a variety of candy bars and nuts, cookies, soda, bottled water, wine and beer.

Can I bring food and drink into the auditorium?

Food and drinks are not allowed in the theatre unless they are in a RTG glass or have a secure cover. However, concessions are also allowed in the auditorium for Jean’s Jazz Series, Comedy Tonight and some special events.

Can I bring flowers or gifts for cast and crew members?

While cast/crew are on stage it is strictly prohibited. Luckily, patrons are invited to meet the cast following the performance and can give them gifts at that point.

What restaurants are in the area?

We recommend the restaurants advertising in our playbill: get classic bar and grill food at Joey’s Yardarm, grab a drink at Uncorkt, try a slice at Mike & Angelo’s, and pick-up a kringle from O & H Bakery.

There are many other restaurants within 10 minutes of the theatre that are downtown and on Highway 20. Our friends at RealRacine has some great suggestions too!

Can I rent out your facility?

Yes! Our theatre can be used for private concerts, fundraisers, weddings, business symposiums, parties, or meetings. Due to our busy schedule, availability may be limited so be sure to check your dates early! Learn more about our facility here and contact Teri at (262) 633-1250 or teri@racinetheatre.org for more details.

Do you pay actors?

All of our actors are volunteers. Open auditions are held before every RTG production so that interested community members may try out for plays. Previous acting experience is not required.

How do I volunteer?

Volunteers are the life and blood of the Racine Theatre Guild. With help needed in areas from acting to light techs to costume design to ushers, we always welcome new people. For more information on positions and volunteering, click here.

How do I audition for a musical?

RTG has open auditions and experience is not required. Depending on the size of the musical, you will you need to make an appointment to audition. Musical auditions have three components: singing, acting and dancing. You must prepare a song and bring the sheet music with you for our accompanist. When you arrive for your audition, you’ll fill out an information card. You will sing your selected song, read from the script, and group dance audition.

We welcome first time performers and experienced performers. We understand not everyone can sing or dance, we accept all skill levels and work with those who are offered roles to find a way to make you comfortable and shine on stage.

Click here for a list of future auditions.

How do I audition for a play?

RTG has open auditions and experience is not required. Come at the announced time, fill out a card, and the director will have you do a cold reading from the script. You may pick up a script in advance to get familiar with characters and plot with a $10 refundable deposit.